Missed Call Text-Back

Never lose a lead because of a missed call. When someone calls your dedicated business number and nobody answers, the system automatically sends them a text message so they know you'll follow up.

How it works

1. A customer or prospect calls your dedicated phone number.
2. If the call goes unanswered, the system detects the missed call.
3. An automated text message is sent to the caller within moments.
4. The caller receives your custom message and can reply, starting a conversation.

Setting up missed call text-back

1. Go to Settings → Phone & SMS.
2. Make sure Missed Call Text-Back is toggled on.
3. Customize the missed call message — this is the text the caller will receive. For example: "Hi, sorry we missed your call! How can we help? Reply to this text or we'll call you back shortly."
4. Changes save automatically.

Requirements

• Your plan must include the Missed Call Text-Back feature.
• A dedicated phone number must be provisioned on your account.
• The caller must have a valid mobile number capable of receiving SMS.

Tips

• Keep the auto-reply message warm and action-oriented — invite the caller to text back or let them know you'll return the call.
• Pair this with Contacts & Leads — missed call replies that come in from new numbers can be followed up and converted to customers.
• This feature is especially valuable during busy hours when your team is in the field and can't always answer the phone.