Voicemail Transcription

When voicemail transcription is included in your subscription, new voicemail recordings can be converted to searchable text so your team can skim messages without playing audio.

Requirements

• Voice and voicemail on your dedicated line (see Voice Calls & Voicemail).
• The voicemail transcription plan feature. If it is not on your plan, recordings are still captured — only the automatic text step is omitted.

Where transcripts appear

• Inbox → Voicemails alongside the audio player.
• Customer timeline / conversation history where voicemail events are shown.

Transcription is assistive — always verify anything critical (names, numbers, addresses) against the audio.

Accuracy

Automated speech-to-text can mishear names, codes, and background noise. Use transcripts for triage; play the recording when details matter.

Related

• Voice Calls & Voicemail
• Plan & Billing
• Inbox Overview