Plan & Billing
Plan & Billing
Your subscription plan determines which features are available to your account. You can view available plans, subscribe, change your plan, and manage payment details.
Choosing a plan
- Go to Settings → Manage Account or click the plan prompt on your dashboard.
- Review the available plans and their included features. Each plan shows which capabilities are included (scheduling, communications, integrations, etc.).
- Select your preferred plan.
- Choose a billing interval: Monthly or Annual.
- You'll be directed to a secure Stripe checkout page to enter payment details and confirm.
After subscribing, you're redirected back to your dashboard and all plan features are available immediately.
Trial accounts
If you're on a free trial with no plan picked yet, you receive a broad trial allowlist of features so you can explore. Telnyx-backed communications remain gated until you subscribe — specifically outbound/inbound experiences tied to sms, dedicated_phone, conversations, missed_call_textback, voice, and voicemail_transcription. Those modules still appear in the product with Subscribe / Upgrade prompts.
When your trial ends, subscribe to a plan to keep using paid capabilities. Your data is preserved — nothing is lost when you subscribe.
Managing your subscription
To update your payment method, view invoices, or change your plan:
- Go to Settings.
- Click Manage Billing (or the billing link in the Plan section).
- You'll be taken to the Stripe Customer Portal where you can:
- Update your credit card or payment method.
- View and download past invoices for your platform subscription.
- Change your plan or billing interval (according to what Stripe exposes for your account).
- Cancel subscription billing through Stripe's flows.
All billing is handled securely through Stripe. We do not store your payment card details.
Account cancellation requests
To close your tenant account entirely (not only cancel Stripe billing), use Manage Account → Cancellation request inside Settings when available. That notifies our team for offboarding; it is separate from toggling subscription renewal inside Stripe.
Accepting card payments from your customers uses Stripe Connect — see Connecting Stripe — which is different from the Stripe Customer Portal used for your Grunlo subscription.
Enterprise plans
If none of the standard plans fit your needs, contact us about a custom enterprise plan with tailored features and pricing.
Frequently asked questions
What happens when I upgrade? New features are available immediately. Stripe prorates the cost based on the remaining time in your current billing period.
What happens when I downgrade? Features removed by the downgrade become unavailable at the end of your current billing period. Your data is preserved — if you upgrade again later, everything is still there.
Can I switch between monthly and annual billing? Yes, from the Stripe billing portal. Annual billing typically offers a discount.
What happens if my payment fails? Stripe retries failed payments automatically. If payment continues to fail, your account may be restricted until the balance is resolved.
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