Cancelling Your Subscription

There are two different concepts:

1. Stop renewing Grunlo — handled in the Stripe Customer Portal linked from Settings → Manage Billing. This affects your platform subscription charges.
2. Close your tenant account — initiated via Manage Account → Cancellation request (when shown). That notifies our team for full offboarding beyond Stripe self-service.

Before you cancel

• Export invoices and reports you need for taxes.
• Disconnect integrations (QuickBooks, etc.) if required by your policies.
• Notify staff so they stop scheduling new work in Grunlo.

Stripe portal cancellation

From Settings, open Manage Billing, then use Stripe's options to cancel at period end or immediately per Stripe's UI.

Full account closure

Submit the cancellation request form under Manage Account if you need the workspace deleted or migrated — support will follow up.

Related

• Plan & Billing
• Connecting Stripe