Leaving Reviews

After a job is completed, customers can leave a review with a star rating and optional comment. Reviews help you track service quality and build your reputation.

How customers leave a review

1. The customer receives an email or SMS with a Leave a Review link after their job is marked complete.
2. Clicking the link opens a secure page — no login required.
3. They select a star rating (1 to 5) and optionally write a comment (up to 2,000 characters).
4. Click Submit.

Each job can only receive one review. If a customer clicks the link again after submitting, they'll see a confirmation that their review was already recorded.

For business owners

Viewing reviews

Go to Reports → Reviews to see all submitted reviews. You can filter by:

• Team member — see ratings for a specific tech.
• Star rating — focus on high or low scores.
• Customer or service type.
• Date range — this month, last month, last 90 days, this year, or all time.

The report shows your average rating, star distribution, and per-tech averages.

Enabling review collection

Review collection is enabled by default on plans that include the feature. To customize the follow-up:

• In Settings → Feedback & Referrals, toggle Enable feedback requests on.
• Optionally add your Google Review URL — after submitting a positive review, customers are invited to also leave a review on Google.

Tips

• Respond to negative reviews by reaching out directly — it shows customers you care about quality.
• Monitor per-tech ratings to identify training opportunities or top performers.
• High-rated reviews on your landing page build trust with prospective customers.