Review Requests

Last updated Jun 22, 2026

Review Requests

When a job is completed, you can automatically send customers a link to leave a review. Reviews help build your reputation and appear on your public landing page.

Requirements

  • Review Requests must be enabled on your plan.
  • Feedback requests must be turned on in your settings.

How review requests are sent

When you mark a job as Completed and the customer has notifications enabled:

  1. A job completed email is sent to the customer. If review requests are enabled, the email includes a Leave a Review link.
  2. If review SMS is also enabled, a separate text message with the review link is sent.

The review link takes the customer to a branded page where they can leave a star rating (1–5) and a written comment. Each customer can leave one review per job.

Setting up review requests

Enable feedback

  1. Go to Settings → Feedback & Referrals.
  2. Toggle Enable feedback requests on.

Enable review SMS (optional)

  1. Go to Settings → Notification Preferences.
  2. Under SMS notifications, make sure Review request SMS is turned on.

This sends a text message in addition to the email. The SMS is only sent if the customer has a phone number and SMS consent.

Add your Google Review URL (optional)

  1. In Settings → Feedback & Referrals, enter your Google Review URL.
  2. After a customer leaves an in-app review, they'll be prompted to also leave a review on Google.

This helps you build your Google Business Profile rating alongside your in-app reviews.

Viewing reviews

Go to Reports → Reviews to see all customer reviews:

  • Average rating and total review count.
  • Individual reviews with star rating, comment, customer name, and date.
  • Filter to see recent trends.

Reviews rated 4 stars and above also appear on your public landing page.

Tips

  • Don't wait — review requests are most effective when sent right after a completed job while the experience is fresh.
  • Adding a Google Review URL lets you build your Google reputation in the same flow at no extra effort.
  • If a customer leaves a low rating, follow up personally. Addressing concerns can turn a negative experience into a loyal customer.

Troubleshooting

Customers aren't receiving review requests. Check that Enable feedback requests is on in Settings → Feedback & Referrals, and that the customer has a valid email address and notifications enabled. Also verify that Review Requests is included in your plan.

The review SMS isn't sending. SMS review requests are a separate toggle under Settings → Notification Preferences. Make sure it's enabled and that the customer has SMS consent.

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