Deferring and Rescheduling

Deferring means the scheduled work did not happen as planned today — access, weather, parts, or customer request — and the job needs a new plan.

From the field (Can't Do)

Field techs use Can't Do on the Field Tech Mobile App with a reason and optional suggested reschedule time. The job moves to Deferred, the assignee may clear, and the office gets visibility to reschedule.

From the office

• Drag jobs on the schedule calendar to new dates — customers receive schedule-change notifications when your settings allow.
• Use scheduling suggestions (Find Best Slots) from the job form per Auto-Fill & Slot Suggestions.

Customer portal

When a job is deferred, customers may see deferred messaging on the portal job view so they know the visit did not complete — wording depends on your portal configuration.

Related

• Job Lifecycle
• Schedule Calendar
• Customer Portal Overview