Keep every customer coming back, season after season.
Automated reminders, a self-serve portal, and review requests that run while you work. The businesses that keep customers are the ones that stay in touch.
Start Retaining CustomersWinning a new customer costs 5–25× more than keeping one you already have (Harvard Business Review, 2014)
No contracts · Works on the phone you have · Set up in 15 minutes · Cancel anytime
Silence is the #1 reason customers leave.
Radio silence between jobs
When you go quiet, customers assume you’re too busy — or forget who to call next season. That’s revenue walking out the door.
No easy way to check status or pay
Every “Did you get my check?” text is friction. Friction sends customers to competitors who make it effortless.
No time for reviews or follow-ups
Reviews and check-ins slip when you’re on the truck. Your reputation stalls and repeat work quietly drifts away.
The retention difference.
Without Grunlo
- × Customers only hear from you when there’s a bill
- × Job status requires a phone call to the office
- × Reviews only happen when you remember to ask
- × Seasonal customers forget you exist by spring
With Grunlo
- ✓ Automatic reminders and arrival-window texts
- ✓ Self-serve portal for schedule, photos, and payments
- ✓ Automated review requests after every job
- ✓ SMS campaigns to reactivate dormant customers
No credit card required · 14-day free trial
Their own front door to your business
A branded portal where customers check their schedule, view job photos, approve estimates, and pay invoices. No phone calls needed.
- Self-serve dashboard with jobs, invoices, and estimates
- Online payment in one click
- Before/after photo gallery from every job
They never forget, and neither do you
Automatic SMS reminders go out before every appointment. Customers confirm from their phone. No-shows drop and your schedule stays full.
- Configurable timing — day before, morning of, or both
- Customers confirm with a simple reply
- Cuts no-shows and last-minute cancellations
Real conversations, not one-way blasts
Customers reply to any message and it lands in their conversation thread. Your whole team sees the full history on the customer record.
- Full conversation history on every customer
- Replies come from your business number
- Office and field staff see the same thread
Build your reputation while you sleep
After every completed job, an automatic review request goes out. Five-star reviews build your online presence without you lifting a finger.
- Sent automatically after job completion
- Reviews display on your public landing page
- Track review scores over time
Show your work, build trust
Photos uploaded during jobs appear in the customer’s portal and on your public landing page. Proof of quality that sells your next job.
- Crew uploads photos directly from the job site
- Customers see before/after in their portal
- Published photos build your online portfolio
Keeping a customer is the highest-margin work you do.
We have no customers to quote yet, so here is the independent research on why staying in touch and earning repeat work is worth more than chasing the next new lead.
profit increase from just a 5% lift in customer retention.
Source: Bain & Company / F. Reichheld, via Harvard Business Review, 2014
more expensive to acquire a new customer than to keep an existing one.
Source: Harvard Business Review, “The Value of Keeping the Right Customers,” 2014
of consumers always or regularly read online reviews when choosing a local business.
Works even better with
Grow Revenue
Fill the pipeline with missed-call recovery, faster estimates, and automatic invoicing.
Boost Efficiency
Optimized routes and crew management so you deliver faster service with less overhead.
For Your Customers
End-to-end walkthrough of every touchpoint your customers experience.
Growth Suite
Reviews, referrals, and a branded landing page that turn happy customers into your best marketing.
Communications Suite
Two-way SMS and missed-call text-back that keep the conversation going long after the job is done.
AI Accelerator
Customer Value scoring spots your most valuable accounts and Outreach campaigns win them back before they drift away.
Give your customers an experience worth coming back for.
Automated reminders, two-way messaging, review requests, and a self-serve portal — running in 15 minutes.
Start Retaining CustomersNo credit card required · 14-day free trial